Privacy Policy

A. Introduction

We are committed to protecting the privacy of visitors to this website. This Privacy Policy addresses how information may be collected, used, and protected when using the City of Boulder’s website and services.

B. Applicability

This Privacy Policy governs use of https://app.amilia.com/store/en/city-of-boulder/shop/programs (the “Website”), purchase of, registration for and/or participation in programs, memberships, activities, events, workshops, classes, rentals, or other services offered through the Website (collectively, “Programs”), and access to any other City of Boulder Departments of Parks and Recreation, Health and Human Services and Open Space and Mountain Parks (collectively, the “City,” “we,” “us,” or “our”) products, services, memberships, or participation in programs, activities, events, workshops, or other services offered through the Website.

C. Personal Information Collected

We, and our contractors, instructors, volunteers, and recreation service providers (such as third party hosts/platforms), may collect and store any information you choose to put in an e-mail, contact form, or comment you send us (or them), or provide to set up an account or purchase Programs, (including without limitation) name, e-mail address, telephone number, mailing address, date of birth, and username.

The Website does not collect or store full payment information, except such limited information as is shown so that you can understand the billing and payment details on file with the payment processor(s). All payment information for Programs purchased through the Website is collected and stored by the City’s payment processors, subject to its/their policies, not the City’s. The City’s principal payment processor for the Website is Adyen, Inc (“Adyen”).

In addition, while we do not collect personal information solely by virtue of you visiting the Website, we do gather and store the following information about your visit, such as the Internet Protocol (IP) address and domain name used. The IP address is a number assigned to your Internet service provider or to your computer. We use the IP to direct website content to you. This address can be translated to determine the domain name of your service provider.

The web browser you used.
The operating system you used.
The date and time you visited the Website.
The webpages or services you accessed through the Website.
The website you visited before coming to the Website.

This information is collected and analyzed by us to help us understand how users use the Website and the Programs offered through it, as well as to improve the Website and our services.

D. Use & Sharing of Personal Information; Cookie Policy

We use the information, including personal information, collected to provide the Programs services requested. All information, including personal information, may be used and shared internally as may be necessary to create, maintain, and operate the Website or any information technology associated with the Website or Programs, and to facilitate, enhance, evaluate, or manage the delivery of Website, the Programs, or other City service offerings or programming.

The City endeavors not to collect information through the Website unless there is a valid business need. For the personal information it collects, it shares and discloses such information as follows:

Program Sharing. We use your personal information to deliver the Programs and other services offered by the City through the Website. This use may include using your personal information to compile and administer memberships or registered participant lists in programs, activities, events, or workshops, reply to messages you send us via e-mail or otherwise, including comments, to process your transactions with us, to otherwise correspond with you, provide notices, marketing, and other communications relating to the Programs, and other legitimate business purposes such as security and fraud prevention. Additional sharing may be authorized, required, or implied by virtue of the Programs in which you participate, including the nature of the activities and the needs or preferences for any contractors, instructors, or other persons involved in the delivery, control, or operations of Programs.

The City does not control and is not responsible for the conduct or policies of our contractors (or their subcontractors), and we urge Website visitors and Program participants to familiarize themselves with those policies.

Household Account Sharing. We may share your personal information, along with any other information our systems maintain concerning your access and usage of Programs, with any person who, in our view, demonstrates to us that they are a person identified in your Household Account (e.g., parent or legal guardian; emergency contact; partner; household member). It is your responsibility to update the individuals identified in your Household Account as needed to restrict the sharing of information.

Legal or Court Order Sharing. We may disclose personal information to attorneys or law enforcement authorities to address contract violations or illegal behavior, or to enforce our rights. We disclose information demanded in a court order, subpoena, or otherwise required by law, or to prevent harm to persons or property, including as we may determine is required to comply with a request made under the Colorado Open Records Act, found at Colorado Revised Statutes Sections 24-72-201.1, et seq.(i.e., “CORA”).

Other Sharing. We may or may not have identified all possible uses, or restricted contractors’ own use or disclosure of information or data.

Cookie Policy. As do most websites, ours uses cookies, as may our Programs’ hosts/platforms. Cookies are small text files generated by the web server and stored on the visitor's computer or device. Some are necessary for the Website to operate, while others are used to improve or secure the Website (or Programs offered through the Website) or understand how users interact with the Website. Cookies can be read by the web server to determine if a particular web page has already been visited or when the visitor last accessed the website. We use cookies and other technologies to track things like page visits, duration of visits, type of browser, visitors’ devices’ IP addresses. Cookies created by the City’s website do not contain personal information.

E. Retention of Personal Information

The City retains your personal information so long as it serves the purposes listed in this Privacy Policy, including to send you Program updates, notices, marketing communications, and other communications, to manage your current and potential future Program access and address your questions, collect and monitor traffic and other usage statistics at our Website and about our Programs, monitor and improve our Programs, and to comply with our accounting and legal obligations.

F. Storage of Personal Information

We may store or process your data outside your city, province, state, or country, including through one of our contractors (described below). So your personal information may be stored in a jurisdiction that operates under privacy and data protection laws different from (and potentially less protective than) those of the State of Colorado.

G. Contractors and their Access to Personal Information

As described in this Privacy Policy, our contractors (and their subcontractors) help us with delivery of Programs or other services. They may also support the Website and Program hosting and storage, security and fraud prevention, monitoring Website and Program use, communicating with and marketing to Website users, members, and Program participants, payment processing, and, generally, in the delivery of Programs. We change contractors and third parties, and their roles, from time to time.

Hosting. The City engages with third party hosts/platforms to host the Website and support the electronic functionality needed to administer the Programs. These activities include payment processing (e.g., Adyen), and marketing communications, such as MyEmma marketing platform. Information you provide (such as your name and e-mail address) or that is passively gathered online (such as via cookies) when you register, pay, and use a Program may be disclosed to or from (and may be gathered directly by) the applicable contractor, instructor, or workshop organizer, and can be used (and disclosed) by them in accordance with their terms and policies (such as their terms of use and privacy policies).

You are urged to familiarize yourself with those terms and policies (and City’s) before accessing or registering for any Programs. The City does not control and is not responsible for such contractors (or their subcontractors), their procedures, or their policies, nor those of any other third party with which you may register, purchase or otherwise participate in.

Contractors. Our contractors include, without limitation:

Website Hosting: Amilia Technologies USA Inc. (“Amilia”); Adyen; Other Partners

The Website is hosted by Amilia. Amilia’s privacy practices are found at Privacy Policy | Amilia. Certain data collected through the Website may also be transmitted to Amilia’s payment processor, Adyen. For information on Adyen’s privacy practices, please visit: Privacy Policy | Ayden.

The Website also uses services from various partners who serve Amilia users. We may change services from time to time. These partners may, subject to their own and Amilia’s policies, access data collected by or through the Website.

Further, Amilia enables the use of additional software, plug ins, and services through its established partnerships. These partnerships are found here: Partners | Amilia. The partnerships are accomplished through additional integrations, plug-ins, and use of software in conjunction with, or by and through, Amilia’s software. Though no partnerships are currently utilized in the City’s services, such partnerships may be implemented through the Amilia service delivery. Partnerships would support Program-specific communication and may include Pidj text messaging communication, Team Sideline for league management, EPACT for camp and childcare documentation, and MyEmma for newsletter communications.

H. Protection of Personal Information

We store information you send us on password-protected computers and share it with trusted contractors. Data we don’t store ourselves is collected and stored by our contractors, under their policies and procedures.

We use industry standard practices to safeguard the confidentiality of your personally identifiable information, including "firewalls" and encryption (Secure Socket Layer) technology. We also employ many different security techniques to protect such data from unauthorized access. Unfortunately, like most websites, we can’t guarantee the security of personal information or other data, including during transmission and storage. "Perfect" security, however, does not exist on the internet. We offer our Website and its Programs “As Is,” unless we and you execute a contract providing to the contrary).

If a user submits information to the Website, or if such information is otherwise collected through, or from participation in, the Programs, we will follow those precautions we determine are reasonable and customary to safeguard the confidentiality of such information, but shall nevertheless not be held liable for any injury caused by the disclosure of that information, whether caused by security breach, accident, inadvertence or any other act resulting in disclosure.

I. Accessing and Correcting Your Personal Information

You can access and change and update your account information by logging into your profile and visiting your account page at: ______________.

J. Links to Third-Party Webpages

Various parts of the Website, or the documents or materials available on the Website, may link to third-party websites. We provide links to such third-party websites as a convenience to users. Third-party websites control their own content and manage and apply their own privacy terms and policies. The City does not control what information third parties collect or how they maintain, use, share or control the personal information they collect.

The use of third-party webpages, information, or services is at your own risk.

K. Amendment

The City may change this Privacy Policy at any time by posting a new version on this page or on a successor page. Changes to this Privacy Policy are effective at the time they are posted and your continued use of the Website, or your purchase of, registration for, or use of services through the Programs on the Website, will constitute acceptance of, and agreement to be bound by, those changes. Please review this Privacy Policy from time to time to ensure you are aware of changes to it.

L. Contact Us

If you have any questions, concerns, or wish to provide feedback about this Privacy Policy, please contact us at parks-rec@bouldercolorado.gov.

This Privacy Policy was last revised September 18, 2025.

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