CAMP CANCELLATION POLICY

REFUNDS: 

Refunds are not available under any circumstances.

CANCELLATIONS:

Cancelations by the Customer:

1. Medical Reasons:

Cancellations for any medical reasons must be supported by a medical note in order to be considered for credit minus $35 administration fee. The credit is active from the moment the Club has received the medical note at our email info@kanatagymnastics.ca.

2. Changed your mind? 

We understand circumstances happen. If you wish to cancel the camp day, the following applies:

• A credit minus the $35 administration fee will be added on your account for cancelations more than two weeks before each individual camp day.  
• A credit of 50% of the camp day(s) value minus $35 administration fee will be placed on your account for cancelations less than two weeks and more than three days (72 hours) before each individual camp day.
• No credit will be added on your account for cancelations less than 3 days (72 hours) before each individual camp day. 

3. Camp Rescheduling Requests

• An administration penalty fee of $35 will be charged for rescheduling more than 3 days (72 hours) before each individual camp day.  
• Rescheduling is not possible less than 3 days (72 hours) before each individual camp day.

Kanata GymnoSphere Cancelations:

• Authorities mandated closures:

If our club is mandated to close, no refunds will be available and our admin staff will work hard to place credits on everyone’s account. In these events a $35 administration fee will be retained, as it is understood this is not under our business’s control and it is a shared loss between the business and the customers.

• Severe weather conditions

In case of severe weather conditions (thunderstorms or tornado warnings, severe snow storms, icy conditions) classes may be cancelled. An alternative rescheduling date will be provided, subject to availability. No refunds/credit will be given. Closures due to extreme weather will be posted on our website at www.kanatagymnastics.ca