SPLASH POOL AQUATIC CENTER PROGRAM REFUND POLICY
Policy: RCS 07-2024
October 8th, 2024

SWIMMING LESSONS
Swimming lessons are defined as any class offered by the Splash Pool Aquatic Center in affiliation with the Lifesaving Society of Manitoba, and all Private Swimming Lessons.

All client requested swimming lesson cancellations that are processed are subject to a 10% administrative fee.
1. In addition, all cancellations that were originally paid with a credit card will not be refunded the Credit Card Service Fees.
Any refunds processed will only be applied to the account (person) who paid for the lessons.
Swimming lessons cancelled within two (2) days of the start of a swimming lesson will not receive a refund. This means no swimming lessons can be cancelled after the Friday prior to a lesson starting.
Swimming lessons may be transferred to another week/class up to one (1) day before a class commences.
In the event of an injury or illness that limits the ability for a child to complete swimming lessons, a prorated credit for the days missed will be applied to the account that paid for swimming lessons.
In the event weather causes one lesson to be out-of-water, no credit or refund will be issued.
In the event of a pool fouling, defined as an event which causes pool water quality safety concerns, causes a class to be taught out-of-water, no refund or credit will be issued.
1. If a class is subject to more than one out-of-water lesson, be it by weather and/or pool fouling’s, a free public swim admission pass will be given to each affected student.
In the event a mechanical or water quality failure occurs, and it causes the cancellation of an entire lesson block (Monday-Friday lessons) staff will make every effort to do a complete transfer of registration to another class.
1. If a suitable transfer cannot be found, a full refund (less the credit card service fees) will be applied to the paying account.
In the event a mechanical or water quality failure occurs and causes a cancellation of a portion of a lesson block (classes have already started but cannot finish) staff will make every effort to do a complete transfer of registration to another class.
1. If a suitable transfer cannot be found a full refund (less the credit card service fees) will be applied to the paying account.

SWIM PASSES
Swim passes include but are not limited to: all individual or family seasonal passes, lap-swim passes and Aquasize class passes.

If a holder of an Aquasize class pass or Lap-Swim pass cannot use all the pass admissions, they will not receive a refund or credit of the remaining visits. It is up to the purchaser to utilize all the visits on a pass, or choose to pay for drop-ins.
1. Special consideration will be granted in the event an individual becomes injured or ill to such an extent that they will not be able to return for the rest of the summer.
All seniors, defined as anyone over the age of 65, attending Splash Pool for any of the designated Public Swim times, including lap swim and social swim, are subject to a Seniors Pass.
1. The Seniors Pass does not include access to Aquasize Classes.

REFUNDS AND CREDIT PROCESSING

The Town of Beausejour uses Amilia SmartRec software for registration and client account balancing in association with the Splash Pool Aquatic Center.
All credits will be applied to an individual’s Amilia SmartRec account and can be used for future swimming lessons or facility rentals.
All refunds will be applied to the paying individual’s account.
1. All payments made by Credit Card will be refunded to the Credit Card on file.
2. All payments made by cash, cheque or debit will be refunded via a mailed cheque.

Memberships

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