RSRPD AQUATICS REGISTRATION, REFUND, CHANGE & MAKE-UP PROCEDURES

REGISTRATION DEADLINE: Swim Lesson Registration closes the Thursday (at 11:00 PM) prior to the start of each session. Due to instructor scheduling and class assignments, registrations will not be accepted after this deadline. 

AQUATICS REFUNDS: Refunds, minus a $5 administration fee per class, will be deducted from all participant-initiated refund requests if requested TWO business days before the start of the class during business hours (M-F, 9:00 AM-5:00 PM). After the start of the session, refunds will only be granted for medical emergencies with a dated doctor’s note. Refund requests will not be accepted after the end of the session. Refunds will be granted due to RSRPD pool closures. 

Example: Your swim lesson session starts on Monday, refund or change requests must be made by the Thursday prior to the first day of class.

AQUATICS CHANGES: Session or level changes must be made TWO business days before the start of the class during business hours (M-F, 9:00 AM-5:00 PM). Changes are subject to class and enrollment availability. A $5 administration fee will not be charged for students who progress to the next level, or who are recommended to move based on instructor recommendation.

AQUATICS WAITLIST: If a spot opens up in a class, the system will notify the next person on the waitlist via email. You'll have 8 hours to claim the spot before it is offered to the next individual in line.

AQUATICS MAKE-UPS: Due to the high demand for swim lessons and the intricate scheduling of instructors, we do not offer make-up lessons.

SWIM INSTRUCTOR REQUESTS: Instructor requests are accepted for private lessons only. While we consider all requests, we cannot guarantee that your preferred instructor will be available. Refunds will not be given if we are unable to fulfill your instructor request. Requests must be submitted to the Aquatics Office at least one week prior to the start of the session. 

SWIM DIAPERS: All non-toilet trained individuals are required to wear two snug fitting swim diapers in the water at all times. The outer diaper must be a snug fitting non-disposable diaper, and the inner diaper can be either an additional non-disposable diaper OR a reusable swim diaper. The inner diaper must be completely covered by the outer non-disposable swim diaper as an extra barrier of protection. If you think there is ANY possibility of your child having an accident, please put swim diapers on them. If your child soils their diaper during the course of a swim lesson, they must be taken immediately to the bathroom to be changed. Do not wait until swim is over to change your child’s diaper, do not change diapers on the pool deck.

SWIM LESSON WAITLIST PROCESS: If a spot opens up in a class, the system will notify the next person on the waitlist via email. You'll have 8 hours to claim the spot before it is offered to the next individual in line.