Refund & Credit Policy

Advance Cancellation (14+ Days Before Start): Receive a full credit toward a future clinic.
Late Cancellation (Less Than 14 Days Before Start): Eligible for credit only (minus an Administrative Fee). No refunds will be issued.
No-Shows or Missed Sessions: no credit or refund will be provided for no-shows or missed classes without notice.
Medical Exceptions: In cases of illness or injury, credits or refunds may be granted case-by-case upon receipt of supporting documentation. If a student is sick, we ask families to notify us as soon as possible. Cancellations made within 24 hours due to illness will normally follow our standard late cancellation policy (full charge). However, we may allow a credit or reschedule on a case-by-case basis when documentation is provided or for first-time occurrences.
Credit Expiration: All credits must be used within 4 months of issue or by the end of the current season, whichever comes first.

Our policies are designed to balance flexibility for families with fairness to our coaches and staff. Thank you for your understanding and cooperation.

We reserve the right to adjust clinic duration according to attendance, while always maintaining high-quality instruction and value for our players.

Clinic times are adjusted based on the number of players attending to ensure effective instruction and quality training:

1 student enrolled: Clinic duration will be 1 hour.
2 students enrolled: Clinic duration will be 90 minutes.
3 or more students enrolled: Clinic will run the full 2 hours.

Make-Up Policy

Flexibility with Limits: Each player is allowed up to five (5) make-up classes per season.
Advance Notice Required: To qualify for a make-up class, families must provide at least 24–48 hours’ notice prior to the missed class by emailing us at info@tenacioustennis.com.
Subject to Availability: Make-ups may only be scheduled in another class of the same level and season, and are subject to available space.
No-Shows:Absences without notice are not eligible for a make-up.
Same Season Only: Make-ups must be completed during the current season and cannot be carried over to future sessions.

Our goal is to support families with reasonable flexibility while ensuring consistent group sizes and quality coaching for all players.

Private Lesson Policy

Booking & Notice: Private lessons must be scheduled with at least 24–48 hours’ notice.
Cancellations: Lessons canceled with less than 24 hours’ notice or no-shows will be charged in full.
Rescheduling: Lessons may be rescheduled with proper notice, subject to coach and court availability.
Credits & Packages: Refunds are not provided. Prepaid lesson packages are issued as credits only and must be used within the stated validity period.
Exceptions: Medical or emergency situations may be considered on a case-by-case basis with documentation.

Lesson packages have an expiration period (often 4-12 weeks, depending on the number of lessons).

This policy helps us provide the best coaching experience by ensuring proper planning and preparation for each lesson.

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