COSPA Cancellation Policy for Public Swim and Swim Lessons

Public Swim Cancellation Policy

Public swim times are not refundable or transferable.
Swim times will proceed through rain or cooler temperatures, but not through mechanical failures or unsafe weather (lightning, hail, heavy smoke) as deemed by facility staff.
If facility staff cancels a swim time (due to unsafe weather or mechanical failure) before the designated start time, patrons will not be allowed to enter the facility. A credit will be issued by the pool to the swimmer. Credits are good until the end of the season.
If patrons have started their designated swim time but must evacuate the pool due to unsafe weather, no refunds or credits will be issued. The pool may remain closed until weather conditions improve.

Swim Lessons Cancellation Policy

Swim lessons must be paid for at the time of booking. Swim lessons are not refundable or transferable.

Waiver of Liability

WARNING: PLEASE READ CAREFULLY. BY ASSENTING TO THIS WAIVER YOU GIVE UP CERTAIN LEGAL RIGHTS INCLUDING THE RIGHT TO SUE. BY ASSENTING TO THIS WAIVER, YOU UNDERSTAND THE RISKS ASSOCIATED WITH PARTICIPATING, YOU ARE BEING EXPOSED TO THE RISKS IDENTIFIED BELOW, AND YOU ACCEPT IMPORTANT LEGAL OBLIGATIONS AND WAIVE CERTAIN LEGAL RIGHTS.

In consideration of the Outdoor Pool Operator permitting use of the pool facilities by the individual named in the booking confirmation (the "Participant"), and allowing the Participant to participate in the swimming activity listed in the booking confirmation (the "Activity"), I, the Participant, agree to and acknowledge the following:

Acknowledgement of Risk: I am fully informed and aware of and assume all risks to myself as Participant, related to participation at the swimming pool activity (public swim, lane swim, or swim lessons) that I have booked. Such risks include but are not limited to damage to or loss of property, bodily injuries or death. As the Participant, I accept all risks of participating in this activity at the outdoor swimming pool.
Medical Care: I acknowledge that in the event of a life-threatening situation or emergency, the pool staff and lifeguards have certified training in standard first aid. In case of emergency, I authorize pool staff and lifeguards and/or trained first responders to provide any first aid treatment or administer medications that may be necessary, including if they deem it to be appropriate, the administration of CPR and/or to contact emergency medical services.
Health & Safety Conditions: It is my responsibility to ensure that I can safely participate in the event or activity, including arranging for support workers when needed. I will communicate with pool staff in advance about any special health and safety needs.
Participation: My participation in the event or swimming pool activity is voluntary and is not mandatory and I may choose not to participate in any particular part(s) of the event or activity.
Policies and Rules: As the Participant, I have read, am aware of, and agree to all applicable outdoor pool policies and rules and I am responsible for complying with these policies and rules.
Correct Information: I confirm that all information and consents I have provided to the Operator in this form are true, correct, complete, and I consent to Operator’s reliance upon and use of that information.
Waiver and Release: I waive all claims against and release, on my own behalf and on behalf of my heirs, executors and administrators, the Operator, Calgary Outdoor Swimming Pools Association (COSPA) and the City of Calgary, and their respective directors, officers, employees, agents, personnel, and volunteers from all actions, claims, demands, damages, liabilities, losses, costs and expenses whatsoever arising or that may arise, directly or indirectly, whether in law or equity, from, in regard to or as a result of my participation in the event or outdoor swimming pool activity, in whole or part. I understand that this release applies to both present and future injuries and that it binds my heirs, executors and administrators. In no event shall the Operator, COSPA or the City of Calgary be liable for any direct, indirect, incidental, special, exemplary, or consequential damages however caused and on any theory of liability, whether in contract, strict liability, or tort (including negligence or otherwise).
General: I have read and fully understand the foregoing terms and conditions and: (a) confirm that I am entering into this waiver and release freely, voluntarily and of my own accord without duress; and (b) this document binds me and my heirs and legal representatives. This release shall be governed by and interpreted in accordance with the laws of the Province of Alberta.

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