By checking “I accept” I, the Parent/Caregiver registering for a Sportball program, agree to the
following Sportball Policies, Terms and Conditions:
Registration:
 It is the parent/caregiver's responsibility to ensure that all necessary emergency
information such as medical and/or additional needs, has been disclosed at the time of
registration. We encourage parents to speak with Coaches on the first day of the program.
 If you have a credit on account, this can be used towards the purchase of any in person
program
 N.S.F. cheques are subject to a $35.00 service charge.
 Sportball and its franchisees can collect, use, disclose and store personal information as
set out in their Privacy Policy, as set out below.
 I hereby indemnify and save harmless Sportball Ltd, its officers, directors, shareholders,
coaches and other employees from all claims, demands, losses, actions, suits, proceedings
and costs whatsoever that may be made against any of them arising out of participation in
a Sportball program, special event or party and the use of a Sportball facility or other
location.
Refund Policy:
 For an Indoor or Outdoor in PERSON program, refunds apply when a de-registration is
requested in writing more than 4 weeks prior to the start of any season.
 A $25.00 administration fee will be applied to each session withdrawn by the registrant.
Any camp (or clinic) week or day is regarded as one session.
 Refunds will not be provided for a Private, a Virtual Live or Pre-Recorded Program.
 Refunds will not be provided for Drop-In programs or for programs that are a one-time
occurrence.
 Refunds are not be provided if programs are cancelled or delayed due to a pandemic.
However, a credit will be applied to your Account, which can be used towards the
purchase of any in-person program.
 Should Sportball find it necessary to de-register a child, a refund will be issued after
deduction for classes already attended.
Make-Up Classes & Cancellations:
 Make-up classes are not offered if Sportball cancels the class due to extreme or unsafe
weather conditions.
 For Outdoor programs, our coaches are on the field and run rain or shine. In the case of
severe weather conditions (i.e. lightning, high winds etc.), Coaches will decide if it is safe
to run at the time of your program.
 Sportball reserves the right to cancel any program due to insufficient enrollment. Upon
cancellation, a full refund will be made within 10 business days. In the event of a
program cancellation, our office will contact you within the week prior to your program
start date.

Arrival & Camp; Dismissal Policy:
 Parents/Caregivers must sign children in and out of programs*. No child can be left
unattended before class!
 *After-school programs are sign-out only
 If your child is to be picked up by someone other than a Parent/Caregiver, you must
provide a note to your child’s Coach. Children will not be released to anyone unknown to
the Sportball Coach.
Transfer Policy:
 Transfers may be accommodated within the same season registered, subject to approval,
unless you are registered at a Community Centre or School. Transfers cannot be made
between Indoor programs and Outdoor Soccer programs or Camps.
 Sportball does not recommend transfers once a season has begun as children take time to
settle into the new routine of a structured program. Transfers will not be accommodated
in programs if requests are received less than 1 week prior to a program starting where 5
or less children are enrolled.
Privacy Policy:
 Sportball Head Office and its franchisees collect information to provide the best and most
appropriate care for its registrants.
 All personal family information is processed and stored in a secure database with access
controls.
 Sportball Head Office and its franchisees use this data for statistical analysis to develop
future programs.
 Sportball Head Office and its franchisees do not sell or rent your family information to
any person or organization. Information is only given to those directly involved in
providing a service to your child, or as required by law.
 Sportball Head Office and its franchisees retain your contact information to communicate
with you if we have new information that may be of interest to you. To opt-out of
marketing messages, please contact the local Sportball office using the email address at
the foot of this page.
 To learn more about our privacy policy, please visit http://www.sportball.ca/privacy-
policy/ or contact our Head Office at our toll- free number 1.877.678.5437.
Pandemic Protocols:
 Masks are recommended if you are feeling ill.

 All Parent/Caregivers participating in any Indoor Sportball program attest that they are
fully vaccinated before the seasonal session begins.

Program-Specific Requirements:
 For Drop Off and parent participation programs, please provide your child with a drink in
a non-breakable container, as there will be a short drink break.
 For Indoor Programs, no street shoes or boots will be allowed in the playing
area. Children must wear non-marking shoes.
 Ball Hockey Just the Game programs: For Ball Hockey Just the Game programs,
parents must provide their own Hockey Helmet with cage (CSA approved), Hockey
Stick, Shin, Elbow Pads, and Hockey Gloves.
 Parents must provide a Baseball Glove for any Outdoor T-Ball or Soccer Camp; T-Ball
program

Merchandise
 If you register within a week of your program start date, you may not receive
the equipment/clothing before your first class. In this event, your coach will have a spare
at the field for your child to use.

Program Safety:
 For the safety of all children with allergies, no food can be brought to any Sportball
location. Only nut-free snacks are permitted at our Camps.
 If your child requires special assistance due to an allergy, written permission and clear
directions are required by the parent/guardian.
 Sportball programs run in the RAIN & HEAT. The decision to cancel will be made at the
field with your coach if conditions are unsafe to play.

Safety at Outdoor Programs:
 Parents are required to always remain with their children at the field or park. If you have
more than one child registered at the same time in a different group, each child must be
supervised by an adult.
 In the event of a pandemic only one parent or caregiver is permitted to accompany their
child.
 Family members and siblings must be at least 10 metres away from the play space.
 If children are not registered they may not play or participate on the field.

Sportball at Home (Virtual Portal):
 Credits from in-person programs cannot be used for Sportball at Home purchases. (The
registration processing systems are separate). https://www.sportball.ca/sportball-at-
home/
ZOOM Classes:
 If you or your child have any medical conditions that may be affected by physical
activity, you must consult your Physician for approval before participating in Sportball
ZOOM programs.
 To ensure safety during participation, you are responsible for supervising and assisting
your child. Before starting any Sportball ZOOM program, you must ensure that the
playing area is clear of furniture and other objects to protect your child during the class.
Private Programs:
 If a Private Program is held in a public outdoor space, we require that each child has a
parent/caregiver present.
 A mandatory parent volunteer is required to remain at the program and assist the coach
with procedures such as drop off and pick up. This ensures that health safety guidelines
are followed and helps with washroom breaks.

Parent Participation Week:

 Drop Off Programs: We encourage parent/caregivers to attend our Parent Participation
Week, held once each session.
 Parent Participation Programs (e.g. Parent & Child, Me & My Dad): Only one parent
or caregiver per child is permitted. Newborns, toddlers and older siblings not registered
in classes cannot accompany parents and siblings in the program.

Filming, Photography and Privacy during Programs:
 Parent/caregivers are welcome to use still photography to capture their child’s Sportball
experience. We ask that no photos or videos are taken during our programs that may
include other children without their parents’ knowledge or consent.
 This filming/photography policy may not be applicable, if the Sportball program is
hosted at a community centre or private location.
 The parent/caregiver consents to the use by Sportball of the participant’s likeness
(photographs, video) for promotional purposes.
Camps & Clinics (Holiday Season, Winter, Spring Break):
 Each child must bring a small nut-free snack as well as a drink in a non-breakable
container for snack time.
 Children are not permitted to share food

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