Online Classes and Coaching Sessions

Cancellation Policy for Online Classes and Coaching Sessions

First Focus Learning Systems incurs specific processing costs for connected to online camp and class registrations. These partners access service fees on each registration and payment processed. We have several options available to you if you oneed to cancel a camp or class as follows:

You may cancel a class or camp registration and receive a credit issued with dno deduction for our external, third-party processing costs. This credit can be used for any program conducted by First Focus as well as any of our materials up to a year from the date of the cancellation.
For those clients who cancel a registration and who request a refund, the following policies apply
Cancellations on academic camps or classes more than 3 weeks prior to the start of the camp or class, will be assessed a 10% fee to cover the external, third-party costs associated with the online registration system, the credit card processor and the processing of the refund via the same method as payment was made (typically to the same credit card used in the purchase).
For cancellations received which are less than 3 weeks but more than 1 week (7 days) prior to the start of a camp or class, a credit for the canceled services will be processed and posted to your account. This credit can be used for any service or product for up to one year. There is no credit or refund on cancellations received at 7 days or less to the start of a camp.
If a refund request is made on a class or camp less than three weeks prior to the start of the class or camp, then 50% of the paid fees will be deducted from the refund.
Due to the scheduling and enrollment limits, we place on camps and classes, there is no refund on cancellation received less than 7 days prior to the start of a camp.
An After-School Class or tutoring registration can be refunded on a pro-rated basis for the unused part of the class or tutoring fees paid, subject to the above policies on notification for the cancellation.
If First Focus cancels a class or camp, all registered and paid clients will be offered their choice of a full refund or credit for a different class, camp, tutoring, or materials.

Please contact us at 650-938-3100 or email to: info@firstfocus.com if there are any questions

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