All retail items (including surplus items) are final sale.

We understand that sometimes circumstances change. The policies below try to balance flexibility with the reality that it is very difficult to rebook short notice cancellations. Kindly keep in mind that we have been hard at work planning for the next season for over a year by the time opening day arrives. We have purchased equipment, invested in upgrades, hired contractors & staff, booked events and turned away requests based on reservations that are already in the system.

We encourage people to book and view your reservations self-serve through your account. If you are unable to keep your camping reservation, we encourage you to to assign your reservation to a different guest, which can be done at no charge. Due to software limitations, all other changes require the original reservation to be cancelled and rebooked manually at current rates, which also incurs the following cancellation fees. Refunds are given as a credit on account (credits do not expire). Please call our office or send an email and we would be happy to help you.

60+ days notice = 65% credit toward a future purchase - $10 fee
22-59 days notice = 50% credit toward a future purchase - $10 fee
0-21 days notice and no-shows = no refund
Service charges are not refundable

Camping is an all season sport - we do not give refunds based on inclement weather, air quality or insects. Tents are not heated and may perform in unexpected ways in prologed or severe weather events.